IP-PBX KX-NCP / TDE Series

Business Communications Server

The KX-NCP series are advanced communication solutions designed to enable businesses achieve unified communications by enhancing and streamlining office communications with presence-enriched productivity applications.

IP phones for local and remote workers
Desktop and network business application integratione
Business productivity with wireless mobility solutione
Built-in application server ? providing desktop solutionse
Choice of IP, digital, analogue or wireless DECT terminalse
Built-in messaging solutionse
SDK is available

KX-TDE Series
KX-TDE100/KX-TDE200/KX-TDE600
The KX-TDE series Pure IP PBXs are advanced corporate communication systems providing IP telephony features and functionalities over both local and broadband IP networks. They are an ideal communication platform to help customers solve all their business telephony needs today as well as in the future as they embrace full IP telephony.

Initial system accepts up to 64 IP-proprietary telephones and 32 IP-trunks with the optional DSP card
SIP phones accept up to 128 standard
2 Built-in LAN ports
Support the new IP-PT KX-NT300 Series
Full support of KX-TDA features
Upgradeable to KX-TDE by changing the main card (IPCMPR) in the KX-TDA
Multi-site programming
Server Connection
-DHCP client for KX-TDE
-SNMP Agent / Alarm
-SNTP client
Built-in simplified voice message
Enhanced walking extension (Hot desking)
SDK is available
With diverse business communications features, built-in applications, and a choice of fixed, mobile and advanced touch screen IP terminals, the Panasonic KX-NCP and KX-TDE Series provide a unified solution for businesses and meet their single or multi-site communication needs today as well as in the future. Since this system supports IP networks it enables the communication environment to be flexibly expanded in accordance with corporate growth.

Περισσότερες πληροφορίες Επικοινωνία

Networking SolutionEndless Possibilities with a Wide Range of DevicesWireless Solutions for True Business MobilityCommunication Assistant Productivity ApplicationVoice Messaging SolutionCall Centre Solution

Networking Solution

Panasonic KX-NCP/TDE Series Unified Communications Solutions can help businesses lower costs, increase productivity and connect multiple office locations, wherever they may be. The system is designed to effectively energise every aspect of the company’s communications, allowing quick return on investment.

Benefit of VoIP (Voice over IP)
Cost Effective
This system leverages on the VoIP (Voice over IP) H.323 technology to cost effectively handle intra-office communications. Communication costs between office locations can be reduced by connecting the KX-NCP/TDE Series to the existing IP network.

Feature Transparency
Multiple PBXs can be connected with an IP network, and utilised as if it were a single PBX. It is possible to transfer and forward calls, record messages to the Voice Mail system, and confirm presence information through the Communication Assistant, without being conscious of the location.

Call Forwarding
Call Transfer
Call Pickup
Automatic Answer
Message Waiting
Automatic Call Back Busy
Busy Station Signaling
Busy Override
Call Monitor
DND Override
Internal Call Blocking
ICD group
Conference
Network DSS Key
VM Transfer Key
Centralized VM
Communication Assistant
etc.

Flexible Expansion
When the office population increases or a new branch is opened, it is possible to flexibly increase capacity by connecting the KX-NCP Series or the KX-TDE Series to an IP network.
The company’s communication environment can be expanded step by step, as it grows.

ISDN QSIG Digital Networking
Compliant with the ISDN (BRI/ PRI) QSIG Protocol.
The same Feature Transparent function as the H.323 VoIP network can be used over an ISDN network.

SIP Trunking for ITSP
Compliant with the ISDN (BRI/ PRI) QSIG Protocol.
The same Feature Transparent function as the H.323 VoIP network can be used over an ISDN network.

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Endless Possibilities with a Wide Range of Devices

With the new KX-NCP/TDE system, businesses can choose from any type of telephone terminal that fits their needs. The platform supports the Colour LCD touch screen IP Telephone, stylish digital and IP telephones, SIP phones, and DECT wireless phones. And, with support for a family of standard telephones together with fax, the KX-NCP gives companies an extensive choice of solutions to suit their unique business telephony needs.

IP Proprietary Telephones
KX-NT400
The KX-NT400 is equipped with a touch panel on a large colour LCD, allowing easy operation. You can link to a network camera and can also access intranet Web applications without a PC. All this makes for smooth office communication.

KX-NT300 Series
KX-NCP/TDE platforms support the KX-NT300 Series IP telephones that are stylish, intuitive, user-friendly, and easy to use by any system telephone user.
The KX-NT300 Series IP telephones take you to a new dimension in audio experience, communications productivity, broadband network connectivity and customer care. These IP telephones bring you the power of the advanced KX-NCP system, allowing quick access to the entire range of advanced features and applications.

Digital Proprietary Telephones
KX-DT300 series
Panasonic’s KX-DT300 Series advanced desktop phones are designed for business users who require a range of feature-rich telephony devices to match their constantly changing business needs.

These easy to use, advanced business class telephone devices are designed for effective daily communications.

Connected to the KX-NCP, the digital terminals are extremely reliable and provide a wide range of features to support the right solution for all your business applications.

Ergonomically designed with features and functions to enhance users daily productivity, they are ideal for many applications including contact centre agents, hotel rooms and advanced desktop applications supporting a range of wired and Bluetooth® headsets.

SIP Telephone Support-You Choose
With built-in support for the latest SIP technology, the KX-NCP/TDE series can support SIP telephones as standard extensions.

SIP Telephone
KX-HGT100
KX-HGT100
Companies can now use Panasonic’s KX-HGT100 SIP telephone or their own choice of standard SIP phones to support in-house office users or remote workers connecting back to the office over high-speed broadband IP network from virtually anywhere.

Key Features
2-line, 16-character LCD
2nd Ethernet Port
Power-over-Ethernet (PoE)
Hold, Transfer, Mute
Speakerphone
Caller ID & Call Log
Voice mail waiting indicator
IP Conferencing phone
KX-NT700
KX-NT700
KX-NT700 an IP conferencing phone which operates as a SIP extension and analogue extension of KX-NCP.
The KX-NT700 is designed to save your business valuable time and resources, and makes setting up a conference call simple.

Key Features
Compatibility with Panasonic NCP, TDE Series
Full duplex acoustic echo-canceller
Conference recording with SD Memory Card
Power-over-Ethernet (PoE)
Speech speed conversion
Conferencing phone manager application
(Simple video conferencing system with Panasonic Network camera)*
*Peer to Peer connection only

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Wireless Solutions for True Business Mobility

Businesses can increase employee availability and enhance customer service by providing un-hindered access to wireless telephony.

Mobile/GSM Integration for One Number Solution

DID (Direct Inward Dialing) can be utilized to link extensions with mobiles. Customers can easily contact you using a single number, whether you are inside or outside of the office.

If you are outside of the office, the system can automatically transfer the call to your mobile. The system can also simultaneously ring both the Proprietary Telephone in your office and your mobile, so that you can receive calls from your customer whether you are inside or outside of the office.

If your mobile is turned off or is in an area where there is no mobile coverage, and you cannot answer the call, the voice mail system can automatically answer and record the caller’s message.

If you are outside the office and make an outgoing call from your mobile via the PBX, the call’s receiver will be notified with your office’s telephone number and not your mobile’s, so that you can manage the relationship with your customer through a “One Number”.

Furthermore, conference calls can be made with mobiles, speeding up decision making processes since meetings can be easily joined outside the office. Also save running costs by no longer using charged conference services of telephone carriers

Multi-Cell DECT Wireless for Office Mobility Solution
The Panasonic office mobility solution lets you carry on your conversation over lightweight, wireless DECT terminals while you are away from your desk or moving around the office. Using Wireless XDP (extra Device Port), users can set their DECT wireless handsets to have the same extension as their desk phone, and then receive calls even when away from their desk. The Multi-Cell DECT System provides automatic hand-over between installed wireless cells, thereby enhancing coverage and giving you true communication mobility even within large premises.

IP Cell Station
IP Cell Stations can be connected directly to the LAN network. It is possible to extend the wireless communication zone by connecting IP Cell Stations to the LAN. If a Branch office is connected via an IP-VPN, then the Branch office can build a wireless communication network without PBX equipment.

The functions that can be used depend on the MPR version of the PBX.
DECT Paging
Conference calls can be conducted with a maximum of 32 people (32 DECT handsets), enabling work instructions to be sent to multiple people at once. Two-way calls can also be made with up to 8 people (8 DECT handsets), enabling information to be shared in realtime.

The number of DECT handsets that can join a conference call depends on the number of cell stations (number of channels).
KX-WT115/KX-UDT Series cannot be used.

DECT Portable Station

Cell Station Line-up
IP Cell Station
KX-NCP0158
Cell Station
KX-TDA0158/KX-TDA0155
Repeater
Used with a repeater,
the cell station range can be extended.

KX-A405/KX-A272

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Communication Assistant Productivity Application

As personal computers have become an essential business tool, Panasonic has developed KX-NCP and TDE series to seamlessly integrate with advanced desktop productivity applications for improved business efficiency. Communication Assistant is a unified communication productivity software suite that provides office staff with business tools to improve user and team productivity.

Communication Assistant Productivity Application
Communication Assistant Basic-Express / Pro For Personal Productivity
Communication Assistant productivity software is a highly intuitive PC based application suite that blends powerful point and click telphony together with screen based presence, availability and variety of collaboration tools to simplify and enhance real-time communications for business telephony users. Designed for easy installation and maintenance, Communication Assistant can be deployed without the need of any additional 3rd party server, making it an ideal solution for small to medium size businesses with limited IT knowledge and staff.

Point and Click Unified Communications
Point and Click Unified Communications
You can easily make calls using a customisable contact list that is displayed on your PC, and search for a desired contact simply and quickly.
You can also see the phone status, PC status, and the absent message of your extensions from the contact list before you make a call.

Voice Mail Assistant
Voice Mail Assistant (VMA)
Companies using the optional advanced KX-TVM Voice Messaging solution can allow Communication Assistant users to visually manage their voice mails with Voice Mail Assistant.
It can be launched directly from Communication Assistant via the Message icon.

IP Software Phone
IP Software Phone
IP Software Phone module allows road warriors, sales and support staff, or any other power user to use their computer as an IP Phone for easy access to unified communications.
The user simply needs to connect to the corporate IP network over a secure managed broadband connection to enable the IP Software Phone.

Integration with Microsoft Outlook
Integration with Microsoft® Outlook®
Communication Assistant seamlessly integrates with Microsoft® Outlook® allowing users to easily dial contact phone numbers and receive incoming call pop-up alerts.

Teleconferences with Easy and Simple Operation teleconference
Members that join a teleconference can be registered in a group using a PC drag-and-drop operation, so that teleconferences can be easily started.

Communication Assistant Operator Console For Operator or Receptionist
Operator or Receptionist
You can manage and redirect multiple calls simultaneously.
Call parking and extension management features are available for managing a large volume of call traffic.
Parked calls are put on hold and pooled into a common parking zone, and can be retrieved by any extension user.
You can also easily forward calls using the drag and drop function displayed on your PC.

Communication Assistant Supervisor For Team or Executive User
Team or Executive User
The supervisor can monitor each agent’s phone status and also remotely log-in a currently logged out agent’s extension, or log-out an agent phone with simple mouse operation using CA Supervisor.
CA Supervisor can also monitor various important call center statistics.

Multi site Communication
Multi site Communication
From a branch office you can check the presence of people in charge at your company’s head office through a network which connects the separate hubs. A single CA server on an IP network can be shared between multiple offices (a maximum of 8 PBXs, 4 recommended).

Network Camera Integration
Network Camera Integration
Panasonic Network Cameras can also be integrated, allowing users to answer a Doorphone and open the door after viewing the Network Camera video feed on screen.

Network Camera Integration
The KX-NCP and TDE series supports Computer Telephony Integration (CTI) enabling telephony and computers to work in sync thus providing powerful PC-based productivity tools. The system supports IP based CTI integration via industry standard TAPI/CSTA.

System Diagram
Communication Assistant System Diagram

Specifications

CA Basic Express CA Pro CA Operator
Console		 CA Supervisor
Maximum Users
(PBX Only / With CA Server)		 240 / 1022 240 / 1022 128 / 128 4 / 128
Built-in Service KX-NCP500 / 1000 5 (free additional licence) 2* N / A
KX-TDE100 / 200 10 (free additional licence) 4* N / A
KX-TDE600 20 (free additional licence) 8* N / A
KX-NS1000 240/1022 (PBX Only/With CA Server)
(free additional service)		 128 1 1
Call Contact 10 1000
Call History 10 1000
Multi site communication (Networking) N / A Yes
CRM Integration by TAPI N / A Yes
Thin Client Support Yes Yes

*60 day trial installations

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Voice Messaging Solution

Voice guidance provides a user-friendly interface to simplify and streamline business communications by efficiently routing customer calls to the proper department or agents. Furthermore, a voice mail storage facility can be used for graceful offline call handling during busy hours, thus increasing overall productivity and providing better customer service.

The KX-NCP system offers three types of messaging solutions.
Built-In Solution: Built-in 2 channel Enhanced Simple Voice Messaging (ESVM).
Optional Solution: ESVM2 (Option: KX-TDA0192) or ESVM4 (Option: KX-TDA0194)
Enhanced SVM cards provide added message recording and outgoing message handling capabilities that help ensure calls from your customers are routed through properly and are always answered or processed gracefully. These optional cards can be configured to run in three modes for complete flexibility:
SVM Mode: For Voice Mail only features.
MSG Mode: For DISA functionality leveraged with Outgoing Message recordings. The MSG mode can also support mobile telephone extension integration allowing for mobile telephones to be used as PBX extensions.
SVM + MSG Mode: Allowing customers to have both simple voice mail as well as DISA functionality. Companies can even upload from PC high quality sound files (8kHz, 16 bit .wav file) that can be played as OGM recordings ? for various outgoing message applications.
External Solution: Companies requiring enhanced voice messaging capabilities beyond the functions found on the optional ESVM cards can upgrade to the external KX-TVM50 or KX-TVM200 messaging solutions that provide enhanced message applications and customer service opportunities. These external optional voice processing systems come fully packed with business class voice messaging features designed to help businesses handle every call in a courteous and efficient manner.
Type Voice Messaging Capacity
Built-in ESVM 125 messages, 120 minutes
Optional ESVM2 (KX-TDA0192) 250 messages,120 minutes
Optional ESVM4 (KX-TDA0194) 2 x 250 messages,120 minutes
External KX-TVM50 4 hours – 8 hours
External KX-TVM200 1000 hours
Enhanced Simple Voice Mail (ESVM)
Key applications that can be implemented using the optional ESVM cards include:

User as well as Group Voice Mail Services
Voice Guidance-based Call Routing
Transfer Out from Voice Mailbox to MSG Functions
Multi-level Auto-Attendant with OGM Recordings
Queue Messages
CO-to-CO End of Call Detection
Mobile Phone Extension Support
External Solution – KX-TVM50/200 Key Features:

The KX-TVM50/TVM200 offer a host of advanced voice messaging features such as:

Single or Multi-Site Central Voice Messaging Service
Advanced Automated Attendant Service
E-Messaging (email notification with voice message attachment)
Interview Service
Voice Mail Menu on LCD of System Phones for Easier Operation
Caller Name Announcement
Caller ID/CLIP-based Greetings
Call Screening
Call Recording
Holiday Service
Multi-Lingual Voice Prompts
Fax Detection/Routing
With the KX-TVM50 and KX-TVM200 together with KX-NCP, Panasonic delivers new levels of unified messaging solutions that can help any business achieve higher productivity.

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Call Centre Solution

The KX-NCP/TDE comes with a built-in sophisticated call centre solution flexible enough for most customer needs. It allows businesses to increase agent productivity, improve team communication visibility, efficiently route customer calls to appropriate departments, and help desks or sales teams.

Packed with Call Centre Features
Whatever the size of your company, efficient and courteous handling of telephone calls is a major factor for successful business. The KX-NCP/TDE series includes an advanced call routing function for small to medium size call centres. This function can be used without an external CTI server. More efficient call reception enables you to effectively utilize limited resources to assist in improving customer service.

Longest Idle Distribution
Uniform Call Distribution
1 : N Ringing (Group Ringing) / Delayed Ringing
Automated Attendant
Call Queue with Waiting Message
Priority Routing for VIP Call
Busy on Busy
Intercept to VM
Walking Extensions (‘Hot Desking’)
Log-in/Log-out by Agent
Ready / Not Ready / Wrap-up
Call Queue Monitoring by Supervisor
Call Queue Reporting
Log-in/Log-out control by Supervisor
Listen-in by Supervisor
Busy override by Supervisor
Furthermore, the solutions can be expanded to suit more sophisticated call centres in combination with Panasonic’s Communication Assistant and third party CTI applications.

Agent Features
The system supports extensive standard call centre agent features. Agents can work more efficiently using the built-in features together with Communication Assistant desktop productivity applications. The following advanced features help increase agent productivity as well as overall business productivity:

Agent Log-in/Log-out/Wrap-up
Call Park/Retrieve with Team Members
CRM Integration (Integration with TAPI)
Supervisor Features with Communication Assistant Supervisor
The KX-NCP supports built-in call centre supervisor features, allowing management and performance overview in real-time of calls in queue and agent call handling. The supervisor can monitor each agent’s phone status and also remotely log-in a currently logged out agent’s extension, or log-out an agent phone with a few mouse clicks using Communication Assistant Supervisor. In addition, the supervisor extension can also, using a 6-line system display telephone, also monitor various important call centre statistics showing items such as:

Group Call Reporting
Total Incoming Calls
Average Answer Time
Overow Calls
Lost Calls
Group Call Monitoring
Current Waiting Cal
Longest Waiting Time
Current Member Status
Supervisor Features
Silent Listen-in
Busy Override
Remote Agent Log-in/Log-out
Take-over Call

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Specifications

Software Version

  • KX-NCP500 / 1000 PBMPR Version 6.0
  • KX-TDE100 / 200 PMMPR Version 6.0
  • KX-TDE600 PGMPR Version 6.0

System Capacity

Maximum Number of Trunks and Extensions

The PBX supports the following number of trunks and extensions.

KX-NCP Series

Type KX-NCP500 / KX-NCP1000
Total Number of Trunks 128
Trunk (Physical Trunk Card) 64
Trunk (Virtual Trunk Card) 64
H.323 Trunks 32
SIP Trunks 64
Total Number of Extensions 172
Extension (Physical Extension Card) 44
Extension (Virtual Extension Card) 128
IP-PT and IP Software Phone 128
SIP Phone 128

KX-TDE Series

Type KX-TDE100 KX-TDE200 KX-TDE600
Basic System 2-shelf System 3-shelf System 4-shelf System
Total Number of Trunks 128 128 224 384 544 640
Trunk (Physical Trunk Card) 120 128 160 320 480 640
Trunk (Virtual Trunk Card) 64 64 64 64 64 64
H.323 trunks 32 32 32 32 32 32
SIP trunks 64 64 64 64 64 64
Total Number of Extensions 256 256 432 736 1008 1152
Extension (Physical Extension Card) 160 256 304 608 880 1120
Extension (Virtual Extension Card) 128 128 128 128 128 128
IP-PT and IP Software Phone 128 128 128 128 128 128
SIP Extension 128 128 128 128 128 128

* The maximum number of PTs in the whole system is limited to 640.

Maximum Terminal Equipment

The following shows the number of each terminal equipment type supported by the PBX.

KX-NCP Series

Terminal Equipment Type KX-NCP1000
Telephone 172
SLT 36
KX-DT300 / KX-T7600 series DPT 40
Other DPT 10
APT 4
IP-PT*1 128*2
SIP Extension 128
DSS console 8
CS 21*3
PT-interface CS (2-channel) 11
PT-interface CS (8-channel) 5
IP-CS (8-channel) 16
PS 64
Voice Processing System (VPS) 2
Doorphone 16*4
Door Opener 16
External Sensor 16
External Relay 16

*1 KX-NT400, KX-NT300 series, and KX-NT265 (software version 2.00 or later only)
*2 For the KX-NT400, the maximum number of extensions that can be connected to the PBX is 64.
*3 One 8-channel PT-interface CS or IP-CS counts as 2 CSs, up to a maximum of 32 CSs. Therefore, the maximum number of CSs is 21 (eleven 2-channel CSs + ten 8-channel CSs).
*4 For the KX-NCP500, when using the DPH2 card, the maximum number of doorphones is 12.

KX-TDE Series

Terminal Equipment Type KX-TDE100 KX-TDE200 KX-TDE600
Basic System 2-shelf System 3-shelf System 4-shelf System
Telephone (using Digital XDP) 256 256 368 (432)*1 608 (736)*1 848 (1008)*1 992 (1152)*1
SLT 128 168 240 480 720 960
KX-DT300 / KX-T7600 series DPT 128 256 256 512 640 640
Other DPT 32 128 128 256 384 512
APT 24 64 80 160 240 320
IP-PT 192 192 288 448 608 704
IP-PT*2 (supported by IP-EXT16 card) 96 128 160 320 480 640
IP-PT*3 (supported by IPCEMPR card) 128*4 128*4 128*4 128*4 128*4 128*4
SIP Extension 128 128 128 128 128 128
DSS console 8 8 64 64 64 64
CS 32*5 32*5 32*5 64*5 96*5 128*5
PT interface CS (2-channel) / CS for CSIF card 32 32 32 64 96 128
PT interface CS (8-channel) 16 16 16 32 48 64
IP-CS (8-channel) 16 16 16 16 16 16
PS 128 128 512 512 512 512
Voice Processing System (VPS)*6 2 2 8 8 8 8
Doorphone 16 16 16 32 48 64
Door Opener 16 16 16 32 48 64
External Sensor 16 16 16 32 48 64
External Relay 16 16 16 32 48 64

*1 Even when Digital XDP is used, each shelf supports a maximum of 256 KX-DT300 / KX-t7600 series DPTs.
*2 KX-NT300 series (except KX-NT366/KX-NT305), KX-NT265, and KX-NT136.
*3 KX-NT400, KX-NT300 series, and KX-NT265 (software version 2.00 or later only).
*4 For the KX-NT400, the maximum number of extensions that can be connected to the PBX is 64.
*5 One 8-channel PT-interface CS or IP-CS counts as 2 CSs for the total number of CSs.
*6 Only a single VPS can be connected to one optional service card.

IP-PBX KX-NSX2000 / KX-NSX1000PANASONIC KX NSX 2000 1000PANASONIC KX TDAPBX KX-TDA Series